Frequently Asked Questions
Welcome to the Hidden Knower Apparel FAQ page! Here you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact us at support@hiddenknower.com.
General Questions
Q: What is Hidden Knower Apparel?
A: We are a print-on-demand apparel brand inspired by the clash of science, history, religion, and conspiracies. Each design sparks curiosity and invites bold self-expression.
Q: Where are your products made?
A: All our apparel is print-on-demand, which means your items are crafted specifically for you, reducing waste and supporting sustainable practices.
Ordering & Payment
Q: How do I place an order?
A: Browse our collections, select your favorite design, choose your size, and click “Add to Cart.” Follow the checkout process to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Shipping
Q: How long does shipping take?
A:
- Domestic orders: 7-14 business days.
- International orders: 10-21 business days.
Please note that shipping times may vary due to customs or external factors.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and order size. We also offer free shipping on orders over a certain amount (check current promotions for details).
Q: Do you offer tracking for orders?
A: Yes! Once your order ships, you’ll receive an email with a tracking number to monitor your package.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns or exchanges within 14 days of delivery for items that are unworn and in their original condition. Custom designs are non-refundable.
Q: How do I start a return or exchange?
A: Contact us at support@hiddenknower.com with your order number and reason for the return. We’ll guide you through the process.
Product Care
Q: How should I wash my apparel?
A: To maintain the quality of your print:
- Wash inside out with cold water.
- Use a gentle cycle and mild detergent.
- Avoid bleach and tumble drying.
Q: Will the designs fade over time?
A: Our high-quality printing ensures durability, but proper care will extend the life of your apparel.
Other Questions
Q: Do you offer custom designs?
A: Currently, we focus on our curated collections, but we’re always open to feedback and suggestions for new designs!
Q: How can I contact you?
A: Email us at support@hiddenknower.com, and we’ll respond within 1-2 business days.
Still have questions? Reach out to us anytime! We’re here to help you uncover the secrets and wear your truth.